We believe online gaming should be an enjoyable form of entertainment, not a source of stress or problems. scb39 provides a range of tools and resources to help you manage your gaming activity for your own well-being and that of your family.
Self-Control Tools
Scb39 provides a range of practical tools that you can activate directly from your account settings at any time.
Set daily, weekly, or monthly deposit limits based on your budget. Once a limit is reached, no additional deposits will be processed until the limit period expires. You may lower your limit at any time, but increasing it requires a 24-hour waiting period.
Take a break from the platform for a duration of your choice — 24 hours, 3 days, one week, or one month. During the break period, your account cannot be used for betting, though you can still log in to check your balance.
If you feel that gaming is already affecting your daily life, the self-exclusion option allows you to fully block account access for a period of 6 months, one year, or permanently based on your needs.
Activate time alerts to receive notifications when you have played beyond the duration you set for yourself. This feature helps you stay aware of how long you spend on the platform without losing track of time.
Review your complete gaming activity history, including total time spent, deposits, and wagers over a selected period. This statement helps you make an honest assessment of your own gaming habits on a regular basis.
The scb39 customer support team is available to assist you 24 hours a day. If you or someone close to you is concerned about gaming habits, do not hesitate to reach us via live chat within the platform.
Understanding Responsible Gaming
Responsible gaming means enjoying wagering activities purely as entertainment — not as a way to solve financial problems, escape stress, or generate income. It is about making conscious choices, maintaining control over the time and money you invest, and knowing when to stop.
At scb39, we believe every member deserves a safe and enjoyable gaming experience. That is why we invest in technology and policies that help detect potentially concerning gaming patterns, and offer assistance before issues become more serious.
Healthy gaming is not only good for you — it is also essential for the sustainability of a responsible industry. We take this role seriously and strive to be a platform that not only offers entertainment, but also genuinely cares about the well-being of every user.
Remember: Gaming should be a fun form of entertainment. If you no longer enjoy it or are playing to cope with other problems, it may be time to take a break.
Recognise the Signs Early
Gambling problems often develop gradually without being noticed. Identifying early signs is the most important first step. If you or someone you know is showing the following signs, it is time to seek help:
Playing with money meant for essential needs such as rent, bills, or food
Constantly chasing losses by placing larger bets to "break even"
Lying to family members or friends about how much time and money you spend on gaming
Feeling restless, irritable, or uneasy when unable to play
Neglecting responsibilities at work, school, or in personal relationships due to gaming
Borrowing money or selling possessions to fund betting
Unable to stop playing despite intending or promising to do so
Assess Yourself
Reflect honestly on each question below. If you answer "yes" to more than two questions, we encourage you to speak with our support team.
Have you ever played longer or spent more than you originally planned?
Have you ever felt the need to hide your gaming activity from people close to you?
Has gaming ever left you feeling stressed, guilty, or uneasy after a session ends?
Have you ever used savings or money set aside for daily necessities for betting purposes?
Have your loved ones ever expressed concern about your gaming habits?
Have you ever felt the need to bet larger amounts to experience the same level of excitement?
This questionnaire is for self-reflection purposes only. If you are concerned about your gaming habits, please contact the scb39 support team or consult a professional.
How to Use the Control Tools
All self-control tools at scb39 are accessible directly through your account settings. The process is straightforward and takes effect immediately for most options.
Access your account via the scb39 website or mobile app using your username and password.
Click on your profile icon at the top right corner, then select "Account Settings" or "Responsible Gaming" from the displayed menu.
Select from the list of available tools — deposit limits, self-pause, self-exclusion, or time reminders — based on your current needs.
Enter the desired value or duration, then confirm your selection. A confirmation notification will be sent to your registered email.
If you need assistance or wish to apply for a long-term self-exclusion, our team is ready to help via 24/7 live chat.
Additional Tools
Set a maximum time limit for a single gaming session before the system automatically logs you out.
Set a daily or weekly maximum loss limit. The platform will end your session once this limit is reached.
Display the elapsed session time continuously so you are always aware of how long you have been playing.
Use recommended third-party blocking software to prevent access to gambling platforms at the device level.
Automatically receive a monthly gaming activity summary report to your email for personal review.
Allow a trusted family member to monitor or receive notifications related to your account activity if desired.
FAQ
Answers to the most frequently asked questions by scb39 members regarding responsible gaming.